Support

We pride ourselves on the quality of the customer support we offer, over the phone, via e-mail or using our dedicated online support portal. All customers can expect us to respond within an agreed SLA and have access to all queries they have raised with us.

With help guides and training materials available for all DB products and a support portal that helps you answer your questions as you type we aim to be second to none when it comes to supporting your school.

Existing Customers

For help and support using any of DB’s products please use our dedicated support portal where you can

• Raise help tickets
• View the status of all your tickets
• Access help guides
• Find useful downloads
• View information about site releases
• See when planned maintenance is scheduled

We also offer services in training and consultancy, for more information follow the links below:

Training and Development
Consultancy